STANDARD DELIVERY POLICY
*Next day delivery anywhere in Great Britain and Northern Ireland depending on stock levels and provided orders are received by us before 16:30pm Monday to Friday. Orders placed after 16:30 will be classed as the next days order. Orders placed on a Saturday or Sunday will be delivered on the following Tuesday. Next day does not include furniture. Please email email@example.com after ordering to request your furniture delivery date.
DURING THE CORONAVIRUS PANDEMIC THE FOLLOWING CHARGES HAVE CHANGED SLIGHTLY JUST FOR THIS PERIOD AS WE HAVE NO VAN DRIVERS IN:
For orders (excluding Postage Stamps) of £150 Ex vat and over in value in GREATER MANCHESTER: Delivery is NEXT DAY* FREE OF CHARGE
For orders (excluding Postage Stamps) under £150 Ex vat in value in GREATER MANCHESTER: Delivery is NEXT DAY* but Will incur a small order charge of £6.99
For orders (excluding Postage Stamps) of £150 Ex vat and over in value across the UK: Delivery is NEXT DAY* FREE OF CHARGE (Furniture different rules apply - see below)
For orders (excluding postage stamps) under £150 Ex VAT in value across the UK: Delivery will cost £7.50 (Furniture different rules apply - see below)
Postage Stamps ordered alone will incur a charge of £8.50 - this is to cover insurance cost.
Postage stamps (even if ordered with other items) delivered outside of Greater Manchester will incurr a separate Special Delivery Postage Charge of £8.50 - this is to cover insurance cost.
For orders to the Islands and Scottish Highlands, please add £20.00 to our scale of charges.
Certain items may incur surcharges when delivered outside of Greater Manchester. This will always be shown at checkout.
*NEXT DAY is always providing the item is in stock. You are able to see stock levels on the item. If this does not show and you are concerned, please call to check 0161 727 8808. This does not include any reason beyond our control i.e picking errors. shortages etc.
All furniture / chair prices online do not include build and installation there will be a seperate charge if you require this service.
All flat packed Furniture delivered in GREATER MANCHESTER and Surrounding Areas area (providing they are in the above thresholds) will be FREE OF CHARGE (you will see if you qualify for this at checkout)
All flat packed Furniture delivered outside of Greater Manchester and in the UK will be charged according to manufacturer of product and value of order - this will be shown at checkout.
FURNITURE INSTALLATION & BUILD
If you require your furniture built and installed please call 0161 727 8808 to discuss.
If you wish to return and item please request a Returns Form from firstname.lastname@example.org
NOT REQUIRED - There is a 12 day limit to return Not Required product to your local Office all items must be in ORIGINAL PACKAGING and A RESALEABLE CONDITION - they may incur a 10% restocking charge but you will be notified
INCORRECT ITEM SENT - Where a product was ordered but an incorrect product was sent out due to picker error - this must be reported within 3 Working Days to be eligible for free return - email email@example.com
SHORTAGE - If an item does not turn up at all on your delivery, this must be reported as a shortage withing 3 days - email firstname.lastname@example.org
FAULTY - Where a product has a manufacturing fault or a part is missing or there is some other problem totally attributable to the
manufacturer please email - email@example.com
NOT REQUIRED RETURNS FROM OUTSIDE GREATER MANCHESTER WILL INCUR 10% CHARGE PLUS THE CARRIAGE COST (UNLESS PAID FOR BY CUSTOMER)
Not required or Ordered in error items from original orders valued under £35.00 will incur a small order handling charge of £3.50 if these items are not being replaced at the same time. Alternatively the buyer may return to us at their own expense.
In the case of collection requests where the consumer decides to keep the goods (referred to as an NTC - Nothing To Collect), a charge to be levied equal to the standard next day delivery charge.
Food & Beverages - Non returnable.
Diaries, Planners & Dated products- Non returnable
Bespoke items and items made to order - Non returnable
Furniture - All not required furniture will be subject to a restocking fee of 30% and must be returned in its unopened packaging. Furniture not returned in its original state will not be accepted.
In the case of computer consumable products, Not Required returns will only be accepted within 12 days if the outer seal has not been tampered with in any way. If the Buyer returns such product(s) as faulty, it will only be granted a credit note if the manufacturer of such product(s) accepts that the product has not been misused, overloaded, incorrectly installed or incorrectly stored. In certain circumstances, the buyer must complete a faulty product evaluation form.
Business machines - Faxes, Printers, Scanners, etc. Please check that the business machine you have chosen is fit for your requirements before you open the box. Business machines cannot be resold if the box has been opened, therefore you cannot return a business machine once it has been opened. BOS will not recommend any business machines, we will offer advice, but the decision to purchase is ultimately the buyers responsibility. Faulty goods in this catagory will be dealt with the by manufacturer direct, please see our latest catalogue for contact numbers and requirements.
Faulty or damaged Business machines need to be reported direct to the manufacturer to arrange repair/replacement.
Damaged Items - Damaged items must be reported to us within 2 working days of receipt of the delivery.
Please note ANY item being returned other than faulty must be returned in the condition that they were received. , i.e. not opened, ripped, or written on. Should such item be returned to ourselves not in a resalable condition the item will be returned to the customer and charged.
Any item that is out of stock when ordered will be placed on backorder; it will be dispatched to you as soon as it comes into stock. Stock levels are displayed at the time of ordering, if any items state "Please call for details" then it may be out of stock and you should check with your local office before placing any urgent orders.